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What do Legal Design and Sustainable Fashion can do for each other?

The challenge of redesigning legal touchpoints for sustainability in the Italian fashion industry at the Urban Clinic from the LabGov.City.

We had the honor to facilitate the fifth and last workshop and co-working session of the Urban Clinic of the LabGov.City from Luiss University in Rome, Italy. In this short article, we talk about what we did but also how we did it. Since it was a long workshop with a large group, it served for us as a form of exploration of the new ways of teaching the legal aspects of a business. From a legal designing perspective, we use our lecture, workshop, and co-working sessions as artifacts to explore the future of legal education. In particular, this teaching experience had two challenges: a multidisciplinary group with no law students in the team and the particularities of the sustainable fashion industry from an urban perspective.

The students worked on the LabGov’s project “Ri-Made”, which takes an urban community perspective to change the way the fashion industry normally works into a socially engaged and sustainable practice. And in particular, how could Legal Design help the Ri-Made platform to achieve its vision for sustainable fashion.

We introduced the students to some case studies of projects to show them how we are constantly exposed and interact with legal touchpoints. Since they were working on a digital solution, we look at examples online such as Terms & Condition, Data Collection Pop-Up, Cookies configuration, etc. The main idea was to show students from different disciplines (not legal related), that the legal interfaces are involved in every aspect of our life. The framing question of the session was “how can we find innovative ways to overcome legal requirements (i.e. GDPR) to our sustainable fashion project?” In particular, how can we use those mandatory legal steps in the user experience to generate trust and transparency about the “Ri-Made” project?

We work on that challenge during a one-day workshop, divided into four blocks to focus on different parts of the MEDGI methodology. We started the day with the students working in two different teams. We provided them with inputs at the beginning of each block to guide the two teams in the realization of innovative legal touchpoints for the project. After the inputs the teams worked by themselves, supported by the group of facilitators from the LabGov.City team. After every block, both teams met for a brief sharing round with Joaquin and Lina who provided them with feedback.

The goal of the first block was to identify the two main Legal Touchpoints of the user experience of the “Ri-Made” platform. Using the service blueprint, the students mapped all the steps of the UX that were related to legal, creating a map of legal touchpoints. In the second block, the teams evaluated which of those legal touchpoints were critical to the core function of the Ri-Made platform, and selected the 2 most relevant ones. session our project and find original and innovative ways to make them more understandable for our audience. The first group focused on finding an original way to present the “terms and conditions” to the user at the moment of the registration, while the second one worked to solve the legal barriers that may occur when a user’s order is damaged and he has to return it back to “Ri-Made”. In the afternoon session the students, explore different ways to turn those two legal touchpoints, often seen as pain points into pleasure points in the user experience. The students and the tutors of the two groups prepared a short video that could make the solutions that they had found more comprehensible, in order to present their ideas in a creative and visual way. In the final part of the co-working, the students showed the videos that they created.

The workshop was held via Webex Platform and the teams worked using Miro. The lecturers and facilitators from TiLD were Joaquin Santuber and Lina Krawietz. This workshop would have not been possible without the amazing support of LabGov.City team of tutors. They moderated the teams' work on the virtual boards and organized every aspect to make a fantastic experience for everyone.

*We wrote this article taking some part from the LabGov’s blog


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